Customers are under pressure to speed up their procurement processes and can be frustrated if the person they want to speak with is unavailable. They want the option of online service for service questions and processes.

They want their supplier to have an online service with the security capabilities that allows them access to pricing that is specific to their contract with a supplier. Many customers want to buy online and through Punch Out. They want to be able to track order and delivery status online. Many want online access to their buying history.

Customers are also under pressure to improve their procurement processes by improving the accuracy of their purchases. Inaccurate Purchase Orders, Material Receipts and Invoices create expensive exception processes for Purchasing, Operations and Accounting. They want to be sure that problems are avoided and that the time required for error corrections is minimized.