Diva International Inc.

CovalentWorks was a lot more helpful than our previous provider."

diva internationalFor over a decade, Diva International Inc. has manufactured innovative, eco-friendly feminine hygiene products that have empowered countless women throughout the world. With an unrelenting dedication to its customers, the company ensures that all of its products are registered, certified and manufactured with women's comfort and health in mind.

This commitment to quality has earned Diva International a loyal consumer base and numerous awards. Unfortunately, the company's old EDI provider wasn't delivering the same level of quality.

The Problem

To effectively serve its trading partners, Diva International needed reliable EDI capabilities. According to Diva Finance Operations Manager Roxanne Luxton, the company's existing EDI system wasn't getting the job done. One of the frustrating challenges was producing accurate invoices for multiple products with complicated Canadian tax rates.

"With our old provider, the system was not very sophisticated," she said. "Our trading partners were all unique, and there was no way their system could decipher between them. It became very time consuming and inefficient."

CovalentWorks Solution

By providing simple, yet powerful EDI capabilities, CovalentWorks was able to solve all of Diva International's EDI problems. What's more, Roxanne says the transition was seamless, thanks to CovalentWorks' attentive, professional support.

"CovalentWorks was a lot more helpful than our previous provider," she said. "The transition was very quick, very smooth and very painless. They answered all of our questions and alleviated any fears one by one. The demonstration videos on the website were also great and one of the biggest reasons why we made the switch."

Now, Diva International enjoys superior EDI capabilities that allow the company to effectively work with its trading partners. According to Roxanne, the process is very intuitive and straightforward.

"One of the top things for us is how easily we can set up partners," she said. "It's simple and easy, because everything is right there on the screen. CovalentWorks also provides great support and takes the initiative to help wherever they can. It's been great."

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EDI Solution Comparison

Comparison Item

MyB2B

B2BWorks

EDI Van

Turnkey solution ✓* ×
Web-based software included ×
Web-based portal × ×
Interfaces to other systems Optional ×
IT support included × ×
Transaction mapping ✓** ✓** ×
GS1-128 bar code labels ×
Trading partner testing ×
EDI VAN, AS/2, FTP ✓***
Maintenance
Training ×
Internet access from anywhere
Unlimited number of users
Month to month agreement
Free U.S. based support

*IT support required during testing for B2BWorks.

**MyB2B and B2BWorks include mapping for all transaction types for any partner in the world.

***EDI VAN service is included at no charge with both MyB2B and B2BWorks.

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  • Using a web based EDI program has saved our company time, money and a lot of headaches. Software updates and configurations are no longer a thorn in my side, thank you Covalent Works!

    Cher Gray-AlderferController, Christine Taylor Collection

  • Our switch to Covalent Works was a fantastic move for both us and our customers. Covalent has provided excellent cost effective service, and meets all our EDI needs. Thank you, and we look forward to the same great service for years to come.

    Brian DickeyPresident, Bio Clinical Labs