Diva International Inc.
CovalentWorks was a lot more helpful than our previous provider."
For over a decade, Diva International Inc. has manufactured innovative, eco-friendly feminine hygiene products that have empowered countless women throughout the world. With an unrelenting dedication to its customers, the company ensures that all of its products are registered, certified and manufactured with women's comfort and health in mind.
This commitment to quality has earned Diva International a loyal consumer base and numerous awards. Unfortunately, the company's old EDI provider wasn't delivering the same level of quality.
To effectively serve its trading partners, Diva International needed reliable EDI capabilities. According to Diva Finance Operations Manager Roxanne Luxton, the company's existing EDI system wasn't getting the job done. One of the frustrating challenges was producing accurate invoices for multiple products with complicated Canadian tax rates.
"With our old provider, the system was not very sophisticated," she said. "Our trading partners were all unique, and there was no way their system could decipher between them. It became very time consuming and inefficient."
By providing simple, yet powerful EDI capabilities, CovalentWorks was able to solve all of Diva International's EDI problems. What's more, Roxanne says the transition was seamless, thanks to CovalentWorks' attentive, professional support.
"CovalentWorks was a lot more helpful than our previous provider," she said. "The transition was very quick, very smooth and very painless. They answered all of our questions and alleviated any fears one by one. The demonstration videos on the website were also great and one of the biggest reasons why we made the switch."
Now, Diva International enjoys superior EDI capabilities that allow the company to effectively work with its trading partners. According to Roxanne, the process is very intuitive and straightforward.
"One of the top things for us is how easily we can set up partners," she said. "It's simple and easy, because everything is right there on the screen. CovalentWorks also provides great support and takes the initiative to help wherever they can. It's been great."