eSupplierWorks FAQs

How much does eSupplierWorksTM cost?

eSupplierWorksTM is a subscription-based service for hubs to help manage supplier EDI onboarding and compliance. Subscriptions are paid for by the hub based on minimum monthly fee and a variable cost based on usage. Suppliers do NOT pay for testing. Contact us for pricing specifics.

Does eSupplierWorks replace my existing mapping?

No, eSupplierWorks does not replace your existing mapping. eSupplierWorksTM provides an online portal for suppliers to test. Optionally, eSupplierWorksTM can also provide on-going validation of production transactions before the transactions get to your system and your mapping.  Suppliers can use the portal for retesting if they have errors on production transactions. If you need mapping of EDI transactions into another file format for integration, B2BWorks service is available to assist you.

What kind of support is included?

Most suppliers will be able to test without live assistance. However, some suppliers will need assistance beyond what is provided in the eSupplierWorksTM portal. The hub’s EDI team provides level 1 support to suppliers. CovalentWorks provides level 2 support to the hub.

How is eSuppplierWorksTM different from other solutions?

Please follow this link to read our story and how eSupplierWorks is different from any other product or service

Why should EDI compliance testing be required?

Accurate EDI business documents support a strong supply chain. Document errors cause problems across the supply chain and within the hub’s business operations from warehousing to manufacturing to accounts payable, and in many cases customer service.  Automated testing efficiently reduces problems before they occur.

What are critical success factors for successful supplier onboarding and testing?

Templates are provided in eSupplierWorksTM to guide you through the entire process. Here are a few of the recommendations:

  • Make testing fast, and available online.
  • Respect your supplier’s cost and time constraints by not charging them for testing and by giving them reasonable time frames for compliance.
  • Provide suppliers with a clear specifications and easy to follow steps for becoming EDI compliant.
  • Limit guidelines changes and communicate well in advance when the changes will occur.

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EDI Solution Comparison

Comparison Item




Web-based portal
Interfaces to other systems Optional
Complete turnkey solution: ✓*
GS1-128 bar code labels Optional
Web-based software
Works with 3PL
Phone and email support
Online help
Transaction mapping
Trading partner testing

All EDI Solutions Also Include:

Access from Anywhere

Unlimited number of users

No annual fee, no maintenance fee

No fee per EDI customer per month

Month to month agreement, no long-term contract

*IT support required during testing for B2BWorks.

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