Frequently Asked Questions

  • Implementation

    How long does it take to implement EDI with my customers?

    Implementation with your EDI customer typically takes 2 to 7 business days. Our team will implement all required EDI transactions. This will not require any of your time. Customer Care will set up your company in MyB2B, establish EDI communication with your customer, and test all required EDI transactions. Your customer will know that you are EDI capable when we contact their EDI department at the beginning of the implementation process.

    What do I need to do during implementation?

    In most cases you will not need to do anything. Our Customer Care team will take care of set up and testing with your customer’s EDI department.

    How do I send EDI to my broker?

    We can set up your broker to log into MyB2B and view orders, or send the EDI transactions to your broker if they are EDI capable.

    Can I have EDI transactions "carbon copied"?

    Yes, EDI transactions can be sent to other parties such as your broker if you wish.

    Can I send EDI transactions to my warehouse or 3PL?

    We can set up your warehouse/3PL to log into MyB2B and view orders, or the EDI transactions can be sent to your warehouse/3PL if they are EDI capable. If needed, 850 purchase orders can be translated into 940 warehouse shipping orders and we can receive 945 warehouse shipping advices as well as 856 ship notices from your warehouse/3PL.

    Can I interface with my accounting system? ERP system? Custom in-house system?

    Yes, we can interface EDI transactions with just about any system with which you require automatic import and export of transactions.


    Support of your customers' EDI requirements

    Which EDI transaction types do you support?

    Any transaction type and any version that your customers require is supported.

    Can you support the EDI requirements of my customers?

    Yes, any customer located anywhere in the world is supported.

    Do you work with my customer’s EDI department?

    Yes, we work with your customer’s EDI department with your permission and on your behalf. We will work with them during set up and testing and later if they upgrade their EDI system. You will not have to worry about any of the technical EDI jargon. We take care of all of that. Our Customer Care team will assist with any EDI forms that need to be filled out for your customer.

    Does my customer send orders to me or CovalentWorks?

    Your orders flow from your customers to CovalentWorks and then to you. Here is how it works: Orders are sent by your customer’s purchasing system to their EDI system and from there to your customer’s EDI VAN service. Our service interconnects with your EDI customer’s VAN to receive the orders and then MyB2B updates. Your orders are immediately translated into an easy to read web page that you can view in your secure MyB2B web portal. You will also immediately receive an email notification that you have a new order. The email notification will include a link to the web portal from which you can log in to view the order.

    What if my customer upgrades their EDI system?

    Upgrades of MyB2B for new versions that your customers implement are included at no extra charge. Our Customer Care team will test and implement the new versions for you.

    How do I get help with my vendor applications and the EDI forms from my customers?

    Our Customer Care team will provide you with answers to all of the EDI questions on your vendor application forms and any EDI forms required by your customer.

    What is my EDI ID? Qualifier? ISA number?

    Your EDI qualifier and ID will be set up for your company when you become a client. Here is how is works: Your qualifier and EDI ID are two numbers that together uniquely identify your company. Typically we will either use a qualifier of 01 and your DUNS number for your EDI ID, or if you do not have a DUNS number, then usually your qualifier is 12 and your EDI ID is your phone number. Your EDI ID in either case will not have any dashes, parenthesis or spaces. Your EDI ID is also sometimes referred to as your ISA number. Your customer may want to know your GS ID. MyB2B uses the same number for the GS ID as the EDI ID.


    General

    I have been told EDI is complicated and expensive. Is that correct?

    EDI can be complicated and expensive if you buy your own software, implement EDI translation maps, do testing with your partners, arrange for a VAN service, trouble shoot problems and then do the whole process over again when your partners upgrades to new versions. If you want someone else to handle the complexities of EDI for you, then MyB2B should be considered for your business.

    Who is CovalentWorks and what do you do for your clients?

    CovalentWorks has been providing electronic data interchange solutions to clients since 1999. Our focus is providing EDI solutions to small business clients.


    System Requirements

    Do I have to buy or install software?

    No, you do not have to buy or install or upgrade or test software. All you need is internet access and email.

    What kind of software and hardware do I need to have in order to use your service?

    You do not need any special hardware or software. All you need is internet access and email. You can use either a PC or a Mac.


    Becoming a client of CovalentWorks

    How do I start service?

    You can start service in just a few minutes. Sign up online or call us. We will quickly email you a proposal to review and approve.

    How do I stop service?

    You may stop service at any time and for any reason by calling us or sending an email to our Customer Care team.

    How long is the agreement? Do I have to sign a long-term contract?

    All of our agreements with all of our clients are month-to-month. There is no long-term contract. We believe that great service is the key to keeping our clients.

    How does your billing to me work?

    Visa, American Express and Master Card are accepted for payment. You immediately receive an invoice via email showing payment each time we charge your card. Monthly fees are charged within the first 6 business days of the month. One half of the set up fee for your first EDI customer is charged when you sign up for service. The second half of the set up fee is not charged until your customer moves your company to production status. Monthly fees do not begin until your company has been moved to production status.

  • Implementation

    Who can use MyB2B in my organization? What if I have multiple locations or multiple users?

    You can have as many users of MyB2B as you want. The users can be in as many locations as you want and can be anywhere in the world as long as they have internet access and email.


    Support of your customers' EDI requirements

    How often are EDI transactions sent to me? Does MyB2B service work 24 x 7?

    EDI transactions are sent to you as often as your customers send them. MyB2B operates for you 24 hours a day, 7 days a week except for a weekly maintenance window from 1 am to 2 a.m. Sunday mornings. You can send transactions to your customers 24 hours a day, 7 days a week except during the Sunday morning maintenance window.

    Do I need a VAN? Do I need AS/2?

    EDI VAN and AS/2 communication is included in MyB2B at no extra charge. EDI VAN stands for Value Added Network and is the way that many EDI transactions are communicated reliably and securely with your EDI customers. Some EDI customers use AS/2 communication instead of VAN communication. AS/2 is a method for sending and receiving EDI files over the internet with encryption and verification of receipt. MyB2B includes AS/2 if it is required by your EDI customers.

    Does my customer have to use CovalentWorks in order for me use MyB2B?

    No, your customer does not have to also use CovalentWorks. Your customer will have an EDI department and they will have an EDI VAN service they use. We can interconnect with their VAN or implement AS/2 communication with them. CovalentWorks is a fully certified VAN and we can interconnect with any other VAN. We can implement EDI with any customer you may have anywhere in the world.


    Becoming a client of CovalentWorks

    Why is MyB2B so inexpensive compared to traditional EDI?

    MyB2B is less expensive because we host EDI solutions for thousands of clients and their customers in our EDI solution center. We do not deploy and maintain software on thousands of computers around the world. Instead, we use our economies of scale in technology and EDI experience to provide our clients with affordable EDI solutions.

    How much does MyB2B cost?

    MyB2B is as affordable as a cell phone. You can get a free quote instantly, or request a no-obligation proposal online, or call us.

  • Implementation

    How long does it take to implement EDI with my customers?

    Implementation with your EDI customer typically takes 2 to 4 weeks. First Customer Care will set up your company in B2BWorks and establish EDI communication with your customer. Our team will then build all required EDI maps that translate EDI into your format. Building the maps takes 5 business days. Maps for multiple transaction types can be built at the same time. This will not require any of your time. Next testing will be conducted with your trading partner and with you to make sure all transactions are accurate and requirements are met. Testing usually takes 1 to 3 weeks depending on availability of you and your customer. Your customer will know that you are EDI capable when we contact their EDI department at the beginning of the implementation process.

    What do I need to do during implementation? 

    At first you will not need to do anything. Our Customer Care team will take care of set up and mapping with your customer’s EDI department. Your participation will be needed during testing to verify that transactions go into your system properly and that all the required information is sent to your customer in outgoing transactions. Feedback from our team and from your customer will provided during testing.

    Does someone from CovalentWorks need to come to my office?

    No, we do not need to visit your office. We support all of clients around the world from Houston, Texas. Support for your questions is provided by phone and email. 

    How do I get my questions answered?

    You can call or email us anytime with your questions. 

    How is training done?

    Training is done over the phone and via email. You are provided with written instructions. Training time varies based on your prior experience with ordering, shipping and billing. Typically training takes from 15 minutes to an hour. The amount of training is up to you. All the help you need is included in B2BWorks at no extra charge. 

    How do I send EDI to my broker?

    We provide EDI transactions to your broker if they are EDI capable. Or we can provide EDI transactions to your broker using our MyB2B web portal. 

    Can I have EDI transactions “carbon copied”?

    Yes, EDI transactions can be sent to other parties such as your broker if you wish. 

    Can I send EDI transactions to my warehouse or 3PL?

    We can set up your warehouse/3PL to log into our MyB2B web portal and view orders, or the EDI transactions can be sent to your warehouse/3PL if they are EDI capable. If needed, 850 purchase orders can be translated into 940 warehouse shipping orders and we can receive 945 warehouse shipping advices as well as 856 ship notices from your warehouse/3PL. 


    Support of your customers' EDI requirements

    What EDI transaction types do you support?

    Any transaction type and any version that your customers require is supported. 

    How often are EDI transactions sent to me? Does B2BWorks service work 24 x 7?

    EDI transactions are sent to you as often as your customers send them. B2BWorks operates for you 24 hours a day, 7 days a week except for a weekly maintenance window from 1 am to 2 a.m. Sunday mornings. You can send transactions to your customers 24 hours a day, 7 days a week except during the Sunday morning maintenance window. 

    Can you support the EDI requirements of my customers?

    Yes, any customer anywhere in the world is supported. You can read more about the customers we have implemented for our clients.   

    Do I need a VAN? Do I need AS/2?

    EDI VAN and AS/2 communication is included in B2BWorks at no extra charge. EDI VAN stands for Value Added Network and is the way that many EDI transactions are communicated reliably and securely with your EDI customers. Some EDI customers use AS/2 communication instead of VAN communication. AS/2 is a method for sending and receiving EDI files over the internet with encryption and verification of receipt. B2BWorks includes AS/2 if it is required by your EDI customers. 

    Do you work with my customer’s EDI department?

    Yes, we work with your customer’s EDI department with your permission and on your behalf. We will work with them during set up and testing and later if they upgrade their EDI system. We will assist you with understanding how to interpret their feedback during testing. Our Customer Care team will assist with any EDI forms that need to be filled out for your customer. 

    Does my customer have to use CovalentWorks in order for me use B2BWorks?

    No, your customer doe not have also use CovalentWorks. Your customer will have an EDI department and they will have an EDI VAN service they use. We can interconnect with their VAN or implement AS/2 communication with them. CovalentWorks is a fully certified VAN and we can interconnect with any other VAN. We can implement EDI with any customer you may have. 

    Does my customer send transactions to me or CovalentWorks?

    Your transactions flow from your customers to CovalentWorks and then to you. Here is how it works: Transactions are sent by your customer’s purchasing system to their EDI system and from there to your customer’s EDI VAN service. Our service interconnects with your EDI customer’s VAN to receive the transactions and then B2BWorks updates. Your transactions are immediately translated into your format and are then accessible to you 24 X 7 via FTP on one of our secure FTP servers. You will have the option of immediately receiving an email notification that you have a new transaction sent by your customer to you. 

    What if my customer upgrades their EDI system?

    Upgrades of B2BWorks for new versions that your customers implement are included at no extra charge. Our Customer Care team will test and implement the new versions for you. 

    How do I get help with my vendor applications and the EDI forms from my customers?

    Our Customer Care team will provide you with answers to all of the EDI questions on your vendor application forms and any EDI forms required by your customer. 

    What is my EDI ID? Qualifier? ISA number?

    Your EDI qualifier and ID will be set up for your company when you become a client. Here is how is works: Your qualifier and EDI ID are two numbers that together uniquely identify your company. Typically we will either use a qualifier of 01 and your DUNS number for your EDI ID, or if you do not have a DUNS number, then usually your qualifier is 12 and your EDI ID is your phone number. Your EDI ID in either case will not have any dashes, parenthesis or spaces. Your EDI ID is also sometimes referred to as your ISA number. Your customer may want to know your GS ID. B2BWorks uses the same number for the GS ID as the EDI ID. 


    General

    What is EDI?

    Please see this page: What is EDI?

    I have been told EDI is complicated and expensive. Is that correct?

    EDI can be complicated and expensive if you buy your own software, implement EDI translation maps, do testing with your partners, arrange for a VAN service, trouble shoot problems and then do the whole process over again when your partners upgrades to new versions. If you want someone else to handle the complexities of EDI for you, then B2BWorks should be considered for your business. 

    Is B2BWorks really as easy as you make it seem?

    Yes, B2BWorks really does makes EDI easy. B2BWorks is a complete EDI solution that we manage for you. There is no software to buy or install, all EDI transaction types are included, any customer anywhere in the world can be implemented, upgrades to new versions by your customers are included at no extra charge, and VAN service is included. 

    Who is CovalentWorks and what do you do for your clients?

    CovalentWorks has been providing electronic data interchange solutions to clients since 1999. Thousands of EDI projects have been completed. Our focus is providing EDI solutions to small business clients. Read more about CovalentWorks


    System Requirements

    Do I have to buy or install software?

    No, you do not have to buy or install or upgrade or test software. All you need is internet access, FTP, and email. 

    What kind of software and hardware do I need to have in order to use your service?

    You do not need any special hardware or software. All you need is internet access, FTP, and email. You can use either a PC or a Mac. 


    Becoming a client of CovalentWorks

    How do I start service?

    You can start service in just a few minutes. Sign up online or call us at 800.496.3380. We will quickly email you a proposal to review and approve. 

    How do I stop service?

    You may stop service at any time and for any reason by calling us or sending an email to our Customer Care team. 

    How long is the agreement? Do I have to sign a long-term contract?

    All of our agreements with all of our clients are month-to-month. There is no long-term contract. We believe that great service is the key to keeping our clients. 

    How does your billing to me work?

    Visa, American Express and Master Card are accepted for payment. You immediately receive an invoice via email showing payment each time we charge your card. Monthly fees are charged within the first 6 business days of the month. One half of the set up fee for your first EDI customer is charged when you sign up for service. The second half of the set up fee is not charged until your customer moves your company to production status. Monthly fees do not begin until your company has been moved to production status. 

    Why is B2BWorks so inexpensive compared to traditional EDI?

    B2BWorks is less expensive because we host EDI solutions for thousands of clients and their customers in our EDI solution center. We do not deploy and maintain software on thousands of computers around the world. Instead, we use our economies of scale in technology and EDI experience to provide our clients with affordable EDI solutions. 

    How much does B2BWorks cost?

    B2BWorks is affordable because you do not have to buy expensive software and you not have to spend weeks doing mapping yourself. You can get a free quote instantly, or call us at 800.496.3380

  • Implementation

    How long does it take to implement EDI with my customers?

    Implementation with your EDI customer typically takes 1 to 3 business days. First Customer Care will set up your company in our system and establish your EDI mailbox. Next an interconnect with all of your EDI partners' VANs will be requested. After the interconnects are confirmed you are given your instructions and password. Live EDI transactions can be then be sent and received.

    What do I need to do during implementation? 

    You do not need to do anything while we set up your EDI VAN service. After your EDI VAN service is live, you are free to test and send EDI transactions with all of your EDI partners. Any transaction you send must be meet ANSI X-12 or EDIFACT standard. We can not transmit EDI transactions that are not valid according to one of these two standards.

    Does someone from CovalentWorks need to come to my office? 

    No, we do not need to visit your office. We support all of clients around the world from Houston, Texas. Support for your questions is provided by phone and email.

    How do I get my questions answered? 

    You can call or email us anytime with your questions.

    How is training done? 

    Training is done over the phone and via email. You are provided with written instructions. Typically training takes about 10 minutes. Training on how EDI works and how to manipulate EDI transactions is not included in our EDI VAN service. Any transaction you send must be meet ANSI X-12 or EDIFACT standards. We can not transmit EDI transactions that are not valid according to one of these two standards. If you are not EDI capable, you may be interested in an easy to use web portal or EDI integration with your applications.

    How do I send EDI to my broker? 

    We can provide EDI transactions to your broker through their VAN or they can access your EDI transactions if you so wish.

    Can I have EDI transactions "carbon copied"?

    Yes, EDI transactions can be sent to other parties such as your broker if you wish.

    Can I send EDI transactions to my warehouse or 3PL? 

    We can provide EDI transactions to warehouse or 3PL through their VAN or they can access your EDI transactions if you so wish.


    Support of your partners' EDI requirements

    What EDI transaction types do you support?

    Any transaction type and any version that your partners require is supported.

    How often are EDI transactions sent to me? Does EDI VAN Service service work 24 x 7?

    EDI transactions are available to you as often as your partners send them. EDI VAN Service operates for you 24 hours a day, 7 days a week except for a weekly maintenance window from 1 am to 2 a.m. Sunday mornings. You can send transactions to your partners 24 hours a day, 7 days a week except during the Sunday morning maintenance window.

    Do I need a VAN? Do I need AS/2?

    EDI VAN and AS/2 communication is included in EDI VAN Service at no extra charge. EDI VAN stands for Value Added Network and is the way that many EDI transactions are communicated reliably and securely with your EDI partners. Some EDI partners use AS/2 communication instead of VAN communication. AS/2 is a method for sending and receiving EDI files over the internet with encryption and verification of receipt. EDI VAN Service includes AS/2 if it is required by your EDI partners.

    Does my partner have to use CovalentWorks in order for me use EDI VAN Service?

    No, your partner does not have also use CovalentWorks. Your partner will have an EDI department and they will have an EDI VAN service they use. We can interconnect with their VAN or implement AS/2 communication with them. CovalentWorks is a fully certified VAN and we can interconnect with any other VAN. We can implement EDI with any partner you may have anywhere in the world.

    Does my partner send transactions to me or CovalentWorks?

    Your transactions flow from your partners to CovalentWorks and then to you. Here is how it works: Transactions are sent by your partner to their EDI VAN service. Our service interconnects with your EDI partner’s VAN to receive the transactions and then our EDI VAN Service updates. Your transactions are immediately accessible to you 24 X 7 via FTP on one of our secure FTP servers. You will have the option of immediately receiving an email notification that you have a new transaction sent by your partner to you.

    What if my partner upgrades their EDI system?

    Upgrades of EDI VAN Service for new versions that your partners implement are included at no extra charge.

    How do I get help with my vendor applications and the EDI forms from my partners?

    Our Customer Care team will provide you with answers to all of the EDI questions on your vendor application forms and any EDI forms required by your partner.

    What is my EDI ID? Qualifier? ISA number?

    Your EDI qualifier and ID will be set up for your company when you become a client. Here is how is works: Your qualifier and EDI ID are two numbers that together uniquely identify your company. Typically we will either use a qualifier of 01 and your DUNS number for your EDI ID, or if you do not have a DUNS number, then usually your qualifier is 12 and your EDI ID is your phone number. Your EDI ID in either case will not have any dashes, parenthesis or spaces. Your EDI ID is also sometimes referred to as your ISA number.


    System Requirements

    Do I have to buy or install software?

    No, you do not have to buy or install or upgrade or test software. All you need is internet access and FTP.

    What kind of software and hardware do I need to have in order to use your service?

    You do not need any special hardware or software. All you need is internet access and FTP.


    Becoming a client of CovalentWorks

    How do I start service?

    You can start service in just a few minutes. Go to Start EDI VAN service or call us at 800.496.3380. We will quickly email you a proposal to review and approve.

    How do I stop service?

    You may stop service at any time and for any reason by calling us or sending an email to our Customer Care team.

    How long is the agreement? Do I have to sign a long-term contract?

    All of our agreements with all of our clients are month-to-month. There is no long-term contract. We believe that great service is the key to keeping our clients.

    How does your billing to me work?

    Visa, American Express and Master Card are accepted for payment. You immediately receive an invoice via email showing payment each time we charge your card. Monthly fees are charged within the first 6 business days of the month.

    Why is EDI VAN Service so inexpensive compared to traditional EDI?

    EDI VAN Service is less expensive because we host EDI service for thousands of clients and their partners in our EDI service center. We do not deploy and maintain software on thousands of computers around the world. Instead, we use our economies of scale in technology and EDI experience to provide our clients with affordable EDI service.

    How much does EDI VAN Service cost?

    You can get a free quote instantly or call us at 800.496.3380.

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EDI Solution Comparison

Comparison Item

MyB2B

B2BWorks

EDI Van

Turnkey solution ✓* ×
Web-based software included ×
Web-based portal × ×
Interfaces to other systems Optional ×
IT support included × ×
Transaction mapping ✓** ✓** ×
GS1-128 bar code labels ×
Trading partner testing ×
EDI VAN, AS/2, FTP ✓***
Maintenance
Training ×
Internet access from anywhere
Unlimited number of users
Month to month agreement
Free U.S. based support

*IT support required during testing for B2BWorks.

**MyB2B and B2BWorks include mapping for all transaction types for any partner in the world.

***EDI VAN service is included at no charge with both MyB2B and B2BWorks.

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  • Using a web based EDI program has saved our company time, money and a lot of headaches. Software updates and configurations are no longer a thorn in my side, thank you Covalent Works!

    Cher Gray-AlderferController, Christine Taylor Collection

  • Our switch to Covalent Works was a fantastic move for both us and our customers. Covalent has provided excellent cost effective service, and meets all our EDI needs. Thank you, and we look forward to the same great service for years to come.

    Brian DickeyPresident, Bio Clinical Labs