CovalentWorks & You - An Ongoing, Team-Based Approach To Your EDI Service Provider Needs
At CovalentWorks, we do not look at helping you with your EDI service provider needs as a one time project. We view our work with you as an on-going service that delivers the best possible results.
Our goal is to keep all of our clients for life. That is why we offer our service on a month-to-month basis rather than asking our clients to sign a long-term contract. We believe that by providing great service each month you will stay with CovalentWorks for as long as you need EDI. You can be sure that as your EDI customers' requirements change, we are updating our system to ensure your service continues without interruption.
CovalentWorks is passionate about providing service that constantly exceeds your expectations and takes care of the hundreds of details required to support EDI transactions. To provide the sort of on-going personal support and attention that sets CovalentWorks apart from the competition, we assign a Client Service Manager to you.
Your Client Service Manager is your point of contact for all your service needs to make sure your EDI customers are taken care of and that you have all the assistance you need, when you need it.
After getting to know you, your Client Service Manager sees to it that your company is quickly set up in our system and your EDI customer's system. And as we work together, you can feel confident that you have a friend who will be available to answer any questions you have throughout the process and in the future as you exchange EDI transactions with your customers. The bottom line is that we feel totally comfortable standing behind our service with a money back guarantee because your Client Service Manager will ensure your needs are met.