Promotional Wood Products Case Study
Along with the easy- to-use EDI service, CovalentWorks has a slick little interface they designed to work seamlessly with our QuickBooks accounting software."
For over 25 years, Promotional Wood Products has manufactured custom bourbon barrel head art objects from its headquarters in Boston, Kentucky. During this time, the company has built a reputation for quality that's allowed it to land contracts with top retailers, including Bass Pro Shops and Jim Beam American Stillhouse.
With these profitable relationships came a need for advanced EDI solutions. But, as a small business, Promotional Wood Products needed big league solutions that wouldn't send the company over budget.
Promotional Wood Products has made a name for itself within its industry; however, it's also a family-owned business that serves a specific niche market. The company operates under a strict budget that requires cost-competitive solutions. At the same time, although it's not a Fortune 500 enterprise, Promotional Wood Products expected top-tier service and attention, especially since it works with some big-name retailers which have their own high demands.
When it comes to delivering premier EDI solutions at cost-competitive prices, CovalentWorks is an industry leader. According to Promotional Wood Products Administration Manager Murrell Thixton, that fact was clear from the moment his company chose CovalentWorks for its EDI requirements.
"Third-party EDI was a new experience for us, but they made it easy," he said. "What they do, they do well, and they sell it to you at a very reasonable price. Other competitors will upsell you and feed you bull. They don't do that. We got their service, we got what we paid for, and there was no b.s."
Thixton says CovalentWorks has been a reliable asset for his company, delivering attentive, courteous customer service whenever it's needed.
"The customer service has been great," he said. "They're very responsive and quick to get me an answer. All in all, it's been a very good experience. They've made us feel like a big customer."
QuickBooks EDI Interface
Thixton loves the QuickBooks Interface:
"Along with the easy- to-use EDI service, CovalentWorks has a slick little interface they designed to work seamlessly with our QuickBooks accounting software. It literally took just 15 minutes on the phone to get the walk through on how to use it and it's been a snap ever since.""